Support & Help Center
Need help? We're here for you!
Email: masoud.tahsi@gmail.com
Response Time: We typically respond within 24-48 hours
When contacting support, please include:
Q: What is HealthAI+?
A: HealthAI+ is a privacy-first health tracking app that uses Apple Intelligence™ and HealthKit® to provide personalized health insights. All AI processing happens on your device—your data never leaves your iPhone® or iPad®.
Q: What devices are supported?
A: HealthAI+ requires iOS 17.6+ or iPadOS 17.6+ (minimum). For full Apple Intelligence™ features, iOS 26.0+ or iPadOS 26.0+ and a device with A17 Pro chip or newer is required. Older devices can still use the app with Groq AI for AI-powered insights.
Q: Is my health data private?
A: Yes! On supported devices (iOS 26.0+ with A17 Pro+), all AI processing happens on-device using Apple Intelligence™—your data never leaves your device. On older devices, the app uses Groq AI for AI analysis, but your data is processed securely and never stored or used for tracking.
Q: How do I connect HealthKit?
A: When you first launch HealthAI+, you'll be prompted to grant HealthKit permissions. You can choose which types of health data to share with the app. You can change these permissions anytime in Settings → Health → Data Access & Devices → HealthAI+.
Q: What health data does HealthAI+ read?
A: HealthAI+ can read workouts, steps, distance, active calories, heart rate, resting heart rate, sleep, body measurements (weight, height, BMI), and other health metrics you choose to share. The app only reads data—it never writes to HealthKit without your explicit permission.
Q: Why isn't my health data showing up?
A: Make sure you've granted HealthKit permissions in Settings → Health → Data Access & Devices → HealthAI+. Also ensure you have health data in the Health app. HealthAI+ can only display data that exists in HealthKit.
Q: Why aren't AI features working?
A: Apple Intelligence™ requires iOS 26.0+ or iPadOS 26.0+ and a device with A17 Pro chip or newer. On older devices, the app automatically uses Groq AI for AI-powered insights. Please check your device compatibility and iOS version.
Q: How does on-device AI work?
A: On supported devices (iOS 26.0+ with A17 Pro+), all AI processing using Apple Intelligence™ happens locally on your device using the Foundation Models Framework. No data is sent to external servers—everything is processed privately on your iPhone® or iPad®. On older devices, Groq AI is used for secure AI processing—your data is not stored or tracked.
Q: What's the difference between Apple Intelligence and Groq AI?
A: Apple Intelligence™ provides 100% on-device processing—your data never leaves your device. Groq AI is used on older devices that don't support Apple Intelligence. With Groq AI, your health data is processed securely to generate insights but is never stored, tracked, or shared with third parties.
Q: How do I set my fitness goals?
A: During onboarding, you'll be asked to set your fitness goals. You can update these anytime by going to Settings within the app.
Q: How often are insights updated?
A: Insights are generated in real-time when you view your dashboard. You can also manually refresh by pulling down on the dashboard. The app automatically refreshes every 30 minutes when active.
Q: Can I export my health data?
A: Your health data is stored in Apple's Health app and can be exported from there. HealthAI+ does not store data separately—it only reads from HealthKit for analysis.
If you can't find the answer to your question, please contact us:
Email: masoud.tahsi@gmail.com
We're committed to providing excellent support and typically respond within 24-48 hours.